Returns & Refund Policy

If you receive a wrong, damaged or defective item, contact RUDRILA with your order number and clear photos of the item and packaging so the issue can be reviewed.

What to include when reporting an issue

• Your order number.
• A clear description of the issue.
• Photos showing the product and packaging.
• Any other information requested to verify the order or damage.

3D-printing characteristics

Fine layer lines, minor texture changes and normal process-related surface variation can be visible on 3D-printed products. These characteristics are not automatically treated as defects.

Approval and next steps

Return eligibility can vary by product and issue. If a return, replacement or refund is approved, RUDRILA will provide the applicable instructions after review. Approved refunds are processed through the original payment method where supported.

Before sending anything back

Please wait for return instructions before sending a product. Unrequested returns may be difficult to identify or process correctly.